For NineTen AI clients. You need Claude and your NineTen AI connector.

Help Centre

Pick a feature to see what it does for you and how to use it. Or go straight to the common questions.

Find leads

In your portal: Find leads, My leads

The problemYou know who you sell to, but you have no names and no emails.
More than a listClaude searches for the right people and counts them for free first. You look at the list and approve it before anyone is added.
What you getA list of real decision makers, ready for a campaign.
3 messages to Claude and 1 page to check

How to find decision makers

Find the decision maker at each company, with a checked email. Count for free first, then approve only the people who fit.

Open the guide10 tips

Best practice for finding decision maker emails

Ten tips to find more of the right people for the same spend.

Open the guide4 messages to Claude

Turn your exhibition leads into a live email campaign

Send Claude four messages. The people you met at a show get their own campaign, written and scheduled.

Open the guide6 short steps in your portal

How to import your own list of leads

Bring your own Excel or CSV file into My leads, and keep a live campaign from emailing them before you are ready.

Open the guide

Campaigns

In your portal: Campaigns

The problemWriting four emails and sending them by hand takes days you do not have.
More than sendingYou write the emails once with Claude. The campaign sends them on the right days. It waits or stops when someone replies, and stops when someone asks to stop.
What you getEvery lead gets the whole story, without you pressing send.
5 messages to Claude

Launch a cold email campaign, from first search to first send

The whole flow in one guide. New people found, emails written and your campaign live.

Open the guide4 messages to Claude

Write an email and get it ready to send

Send Claude four messages. Your email gets written, saved, tested and put into a campaign.

Open the guide5 short steps in your portal

Add pictures to your emails

Pick your pictures, add them in your portal, check the preview and mark the email ready. See how they look in a real email.

Open the guide3 messages to Claude and 1 button

How to remove a lead from a campaign

Take one lead, or a whole list, out of your campaigns. Claude shows you where they are, one button in your portal takes them out.

Open the guide3 short steps in your portal

How to pause, resume or stop a campaign

Hold a campaign for a while, carry on later, or end it for good. Everyone keeps their place while it is paused.

Open the guide4 short steps in your portal

How to set your sending days and hours

Choose the days and hours your emails go out. Every campaign sent from that address follows them.

Open the guide

Replies and meetings

In your portal: Home, Inbox, Appointments

The problemA lead replies, the message sits in one inbox, and you answer two days late. By then the lead has cooled, and a follow up email may even have landed on top of the conversation.
More than an inboxBefore you look, NineTen AI has read and tagged the reply, and stopped or delayed that person's campaign emails. A meeting, pricing or question reply also moves the lead's stage, and a not interested reply takes them off your emails.
What you getOne place to read the whole reply, answer it, set up the meeting and note how it went. A Telegram message can name the lead, and if AI replies are on, a draft answer may be waiting.
5 short steps in your portal

How to answer a lead who replied

See who replied, read the whole reply and answer it from your portal. NineTen AI has already tagged the reply and held back that person's campaign emails.

Open the guide4 short steps in your portal

How to approve an AI reply

Find the answer the AI wrote for a lead's reply, fix the words and send it, or throw it away and write your own.

Open the guide4 short steps in your portal

How to set up a meeting with a lead

A lead asked to meet. Pick a free time in Appointments, add the guest, and move or cancel it later.

Open the guide6 short steps in your portal

How to get lead alerts on Telegram

Get a Telegram message when a lead replies or wants to meet. Add your team, and take anyone off when they leave.

Open the guide8 tips

Best practice for handling replies

Eight tips to answer replies fast and keep track of them. The portal already reads, tags and holds back campaign emails for you.

Open the guide

Your AI

In your portal: Your AI

The problemYour AI can only say what it knows. If nobody tells it about your business, its answers are general.
More than a scriptYou tell it in plain words, the way you would tell a new colleague. It shows you what it understood before anything is saved.
What you getReplies and email drafts that use your own facts and your own rules.
5 short steps in your portal

How to teach your AI about your business

Tell your AI about your business in plain words. It shows what it understood, and nothing is saved until you press Save.

Open the guide4 short steps in your portal

How to test your AI before a lead writes

Write as a lead and read what your AI would answer. It is a rehearsal, so nothing is sent to anyone.

Open the guide

Website chat

In your portal: Inbox, Settings

The problemA visitor has a question on your website. If nobody answers, they leave, and you never learn who they were.
More than a chat boxIt answers from the facts you taught your AI. When a visitor asks to meet or asks a price, the chat is marked for you to answer.
What you getEvery chat in your Inbox. A visitor who fills in the short form in the chat becomes a lead in My leads.
5 short steps in your portal

How to answer a website chat

Read what visitors asked on your website, see which chats need you, and answer one yourself when it matters.

Open the guide6 short steps in your portal

How to set up the chat on your website

Choose where the chat shows, write what visitors read first, and get the one line of code for your website.

Open the guide

Lead forms

In your portal: Forms

The problemPeople visit your stand or your website, and most are never heard from again.
More than a formEvery fill becomes a lead in My leads, with your form as its source. You can add those leads to a campaign, and its emails follow up.
What you getA list that works for you. You see who opened and replied, and who visited your website when tracking is on.
5 short steps in your portal

How to make a lead form

Make a form for your booth or website. Everyone who fills it in becomes a lead in My leads.

Open the guide4 short steps in your portal

How to share your lead form

Share your form by link, on your website or with a printed QR code. Every fill lands in My leads.

Open the guide4 short steps in your portal

How to add your form leads to a campaign

Add the people your forms brought in to a campaign, then see who opens and replies.

Open the guide10 tips

Best practice for lead forms

Ten tips for forms that people finish, and for following up on the leads they bring in.

Open the guide

Results

In your portal: Home, Campaigns, My leads, Report

The problemYou sent the emails. You do not know if anyone cares.
More than numbersYour portal counts who opened, clicked and replied, and lists your most interested leads.
What you getYou know who to call today.
6 short steps in your portal

How to check your campaign performance

Check your campaign performance: new replies on Home, each campaign's numbers, and your most interested leads.

Open the guide6 short steps in your portal

How to read your campaign report

One page for one campaign: who it reached, who replied, who asked for something, and which companies keep opening your emails.

Open the guide4 short steps in your portal

How to make a follow up campaign from your report

Pick a group of companies on your Report. Your AI suggests a short campaign and writes the draft. Nothing sends until you launch it.

Open the guide6 short steps in your portal

How to see which leads visited your website

See which of your leads visited your website. Every other visit is counted, but it never shows a name.

Open the guide

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