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3 short steps in your portal

How to pause, resume or stop a campaign

Sometimes the emails must stop for a while, for example over a holiday. Pause holds the whole campaign, and everyone keeps their place. Resume carries on from where it stopped. This guide also shows how to stop a campaign for good.

Before you start

Step 1 of 3

1

Pause a campaign

Only a live campaign has a Pause button.

  1. Open Campaigns in your portal.
  2. Click the row of the campaign you want to hold.
  3. Click Pause beside the status. No question is asked.
What you should see

The status says paused, and a banner says no emails are going out. Back in your list, Next send says Paused.

Step 2 of 3

2

Resume it

A paused campaign shows a Resume button in its banner.

  1. Open the paused campaign.
  2. Click Resume in the banner.
What you should see

The status says live again. The campaign carries on from where it stopped.

Step 3 of 3

3

Stop it for good

Archive ends a campaign for good. It shows once the campaign has someone in it or has sent an email. With nobody in it, you see Delete campaign instead.

  1. Open the campaign.
  2. Scroll to the bottom of the window.
  3. Click Archive campaign. Confirm when it asks.
What you should see

The campaign leaves your list. Emails it already sent stay in your reports. To see it again, open the menu that says Not archived, at the top of your list, and pick Archived.

You can also ask Claude to pause, resume or archive your campaign. Say the campaign name. Claude asks you to confirm before it archives.

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