How to set up the chat on your website

Before you start

• Your portal login.
• Web chat switched on for your company, and your own Claude key in place for your AI. Your NineTen AI team sets up both.
• Facts taught to your AI, since the chat answers only from what it knows. Nothing taught yet? Follow the teach your AI guide first.
• The person who looks after your website. Or ask your NineTen AI team for help.

Step 1 of 6

1. Open Settings in your portal.
2. Click the Replies tab.
3. Find the card named Web chat.

Step 2 of 6

1. In Your website domains, one per line, type your website address.
2. Click Save domains.

Step 3 of 6

1. In Greeting, type the first thing a visitor sees when they open the chat.
2. In Teaser, type a short line for beside the closed chat button, up to 80 characters. Or leave it empty. Each visitor sees it only once.
3. In When the AI cannot answer, type the text visitors read when your AI has no answer.
4. Click Save messages.
5. If you like, pick an Accent colour for the chat. It saves when you pick it.
6. If you like, pick a Position for the chat button. It saves when you pick it.

Step 4 of 6

1. In Status, choose On: the chat appears on your site.

Step 5 of 6

1. At the foot of the card, click Copy install code.
2. Give the code to the person who looks after your website.

Step 6 of 6

1. Open your website in a new window.
2. Click the round chat button in the corner.
3. Ask a question your AI should know.