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4 short steps in your portal

How to approve an AI reply

A lead replies and you have no time to write back. If AI replies are on for your company, NineTen AI has already drafted an answer. It waits in your Inbox until you approve it. This guide shows how to check it, fix it and send it.

Before you start

Step 1 of 4

1

Find the reply that is waiting

Inbox marks every conversation that has a draft waiting.

  1. Open Inbox in your portal.
  2. If you see chips along the top of the list, click Email.
  3. Look for a small dot on a row. Hover over it to read AI reply waiting.
  4. Or use the Show bar above the list. Click AI completed to see drafts that wait for your approval.
  5. Click AI need human to see replies the AI held back or could not write.
  6. Click the row to open the conversation.
What you should see

The conversation open, with a slim bar above the reply box.

Step 2 of 4

2

Open the draft and read it

The draft waits in a slim bar above the reply box.

  1. Find the bar that says AI reply ready.
  2. Click Review on the right of the bar.
  3. Read the draft. A small pill shows what the lead asked for, such as Wants a quote.
What you should see

A card titled AI suggested reply, with the draft in a box you can change.

Step 3 of 4

3

Fix it, then send or dismiss

The text is yours to change before anything goes out.

  1. Change any words in the text box. On an email you can also change the Subject.
  2. Click Approve & send. Confirm when it asks.
  3. Or click Dismiss, then write your own answer in the reply box under the conversation.
What you should see

The card closes. After Approve & send your answer shows in the conversation. After Dismiss the reply box is empty.

Step 4 of 4

4

Choose how the AI answers

Two modes decide what the AI does with a new reply. Draft mode is on until you change it.

  1. Open Settings at the bottom of your menu.
  2. Click the Replies tab.
  3. Find the AI replies card and look at Send mode.
  4. Choose Draft mode: every AI reply waits for my approval, or Auto send: routine replies go out automatically.
  5. Click Save.
What you should see

A message that says Draft mode is on, or Auto send is on.

Check Inbox once a day for drafts that are waiting. A quick approval keeps the talk with your lead going.

Stuck? Send us a screenshot on WhatsApp.